FAQ Training at P&WC

Before you leave

• Cancelled Courses
• Currency Exchange
• Enrolment Policy

Getting here

• Directions to Training Centre
• Transportation
• Hotel Recommendations
  • Singapore, Century Roxy Park Hotel - Book now
  • St-Hubert, Canada, Holiday Inn Select - Book now
  • St-Hubert, Canada, Residence Inn Westmount - Book now
  • Ludwigsfelde, Germany, Dorint Hotel Sanssouci Berlin-Potsdam - Book now
  • Ludwigsfelde, Germany, nH Berlin/Potsdam - Book now

General course information

Course schedule

• Class Size
• Class Time
• Dress Code
• Examination
• Certificate of Recognition
• Instructors
• Practical Training
• Syllabus

Facilities, services and site information

• Cafeteria
• Medical Care
• Parking
• Promotional Items
• Safety
• Security
• Smoking Policy
• Student Expenses
• Telephone Calls

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Before you leave

Cancelled Courses

Circumstances may require that a course be postponed or cancelled on short notice. Every effort will be made to reduce the inconvenience this can cause; however, when booking airline tickets, customers should be aware that course dates could be altered. P&WC Customer Training will not reimburse any expenses incurred due to a postponed or cancelled course.

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Currency Exchange

Currency exchange is available at local airports or other agencies. P&WC Customer Training Centres do not have the capability to exchange currency. Travelers' cheques are recommended.

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Enrollment Policy

Students must be able to read, write and have a working understanding of the English language.

Bookings are accepted on a "first-come, first-served" basis, up to the maximum class enrollment. Upon receipt of your online registration, we will confirm your status of enrollment via email.

We reserve the right to cancel courses with low enrollment 30 days before the scheduled date.

P&WC Customer Training also reserves the right to limit representation of students in a specific class. This is especially true for courses with high market demand to allow maximum exposure to our wide customer base. In addition, priority may be given to Operators and Aircraft Manufacturers (OEM).

Written cancellation, preferably 10 days prior to the course date, allows us to advise others on our waiting list.

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Getting here

Directions to Training Centre

Click here for directions.

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Transportation

Transportation to and from local airports is not provided.

Daily transportation between the preferred hotels in St. Hubert and Ludwigsfelde, and the Customer Training facility is provided by the hotel.

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Hotel Recommendations

Century Roxy Park Hotel

(Associated with Novotel Hotels)

Book now

Address:
Marine Parade Road
(Opposite Parkway Parade Shopping Centre)
Singapore 428769
Tel: (65) 6345 4922
Fax: (65) 6340 5811
Email: resvn@roxypark.com.sg
Website: <br /> br />

Description:

Experience a world of difference from Singapore's hustle and bustle, but with the convenience of being just 10 minutes' drive to Changi International Airport, Suntec City, Singapore Expo and Orchard Road.

Strategically located in the East Coast area of Singapore on Marine Parade Road, Century Roxy Park Hotel (associated Novotel Hotel and managed by Accor) is located opposite Parkway Parade Shopping Centre and within walking distance to East Coast Recreation Park with its beach, famous seafood eateries and numerous sports/recreational facilities.

Contemporary Asian in design, the hotel consists of 481 spacious guestrooms and suites including 56 Corporate Suites designed for longer stays and 2 Royal Club floors with exclusive access to our Royal Club Lounge. All rooms are equipped with coffee/tea making facilities, hairdryer, cable television, voice mail facility, in-room safe and broadband internet access (except for Superior room category). In addition, all suites consist of a separate living/dining area and pantry equipped with toaster, air pot, microwave oven and refrigerator.

In-house dining consists of 4 restaurants and bars - Beads Restaurant and Lounge offers an elaborate a la carte menu of western and authentic Thai cuisine using home-made freshly ground curry pastes, Feast@East, The Buffet Restaurant boasts a local and Asian buffet spread, The Lounge offers a bird's eye view of the lobby and serves tempting snacks and cakes to accompany your tea, coffee or cocktails and The Roxy Bar is a great venue to watch live sporting events from around the world on a variety of cable sports channel and offers a wide variety of international beers and bar snacks.

Other services and facilities include an outdoor swimming pool, fitness center, spa, self-service launderette, in-room massage, business centre, 3 function rooms with sound proof partitions to accommodate up to 300 persons for meetings, banquets and cocktail receptions, 6 meeting rooms, all with natural daylight plus poolside and sundeck with marquee to accommodate up to 200 persons for weddings, events and barbeques.

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Holiday Inn Select

Book now

Address:
Jardin Sinomonde
99 Viger Avenue West
Montréal (Québec) Canada, H2Z 1E9
Reservation: 1-888-878-9888
Telephone: (514) 878-9888
Fax: (514) 878-6341

Description:

This 4-star hotel offers its clientele state-of-the-art services set in a unique decor: 235 renovated rooms (two queen beds, 1 queen bed or 1 king size bed) with two telephones, computer modem jacks, coffee maker, iron and ironing board and daily newspaper. The hotel's architectural concept is reminiscent of oriental splendours. The Holiday Inn Select is located next to the Convention Centre, bordering Old Montreal and Chinatown and is within walking distance of the financial district, festivals and major Montreal cultural events. For your convenience a bank and several boutiques are accessible within the hotel complex. Three different packages are now offered: they all include complimentary newspaper, access to our Health Club (pool, whirlpool, sauna, exercise room, outdoor terrace), welcome cocktail on Monday nights, free local calls, 50% discount on beer and wine Tuesday through Friday inclusively, indoor parking rate of $11.00 per car period of 24 hours with in and out privileges and shuttle service to the Training Centre.

Business Class Package
Buffet Breakfast and access to the Spa Sinomonde Relaxation Centre as well as free Shuttle service to and from the Customer Training Centre in St. Hubert. $125.00

Prices are in Canadian funds and do not include taxes. An additional $10.00 + tax fee will be applicable per night for any additional person staying in the room. The Holiday Inn Select wishes you a most enjoyable stay. Welcome to Montreal with a touch of the Orient!

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Residence Inn Westmount

Book now

Address:
2170 Lincoln Avenue
Montreal, Quebec, Canada
H3H 2N5
Tel: (514) 935-9224
Fax: (514) 935-5049
Toll Free: 1-800-678-6323
Email: info@residenceinnmontreal.com

Description:

Our breathtaking, newly renovated property, the New Residence Inn by Marriott Montreal Westmount, is located in downtown Montreal, minutes away from the prestigious Westmount borough. Our hotel provides fast and easy access to the city's main attractions such as fine dining, entertainment centre with movie theatres, shopping and the famous Crescent Street, well known for its dynamic nightlife.

We are pleased to be part of your training session at Pratt & Whitney Canada. We will do everything possible to make your stay more enjoyable. To make sure you will find what you need, we came up with a great package!

Here is what is included into this Special Pratt & Whitney Canada Package:

• Free hot & cold buffet breakfast.
• Free high speed Internet.
• Free shuttle service to and from the Customer Training Centre in St. Hubert.
• Complimentary evening social reception (Wednesday & Thursday - occasionally on Tuesdays).

All of this is applicable to our two types of suite:

Studio:
PRATT&WHITNEY 1 QUEEN BED,NO SOFA BED*KITCHEN-BREAKFAST*INTERNET*BEER&SPORTS NT/WKLY*SHUTTLE TO & FROM CENTRE DAILY FOR 1 PERSON
$121.00 (taxes not included)

One bedroom suite:
PRATT&WHITNEY 1 QUEEN,1 SOFABED*KITCHEN-BUFFET BREAKFAST*INTERNET*BEER&SPORTS NT/WKLY*SHUTTLE TO & FROM CENTRE DAILY FOR 1 PERSON
$131.00 (taxes not included)

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Dorint Hotel Sanssouci Berlin-Potsdam

Book now

Address:
Jägerallee 20
D-14469 Potsdam
Tel: 0049 331 27 40
Reservation: 0049 331 27 49 032
Fax: 0049 331 27 41 005
Email: info.berlin-potsdam@dorint.com

Description:

Business Class Package (100 Euro (incl. taxes) for a single room includes: Breakfast and use of an Internet terminal at the hotel, use of the sauna as well as shuttle service to and from the Customer Training Center in Ludwigsfelde during course days.

This price and conditions are only valid when booking through the link provided.

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Please note that a shuttle will depart from the hotel at sharp 7:30 AM every morning and will leave the Customer Training School at 3:45 PM every afternoon. Please double check with the front desk when you check in for bus departure times.

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nH Berlin/Potsdam

Book now

Address:
Zehlendorfer Damm 190
14532 Kleinmachnow
Tel: 0049 33 203 490

Description:

Price: € 86.00 per night/ Single room incl. breakfast, use of the wellness area, shuttle service to the Training Centre and VAT.

This price and conditions are only valid when booking through the link provided.

<br /></a>http:///> in order to get our special corporate rate.

Please note that a shuttle will depart from the hotel at 7:30 AM sharp every morning and will leave the Customer Training Center at 3:45 PM every afternoon. Please double check with the front desk when you check in for bus departure times.

Please note that the hotel will not accept 100 US$ banknotes.

We recommend that you complete your hotel room reservations at least 30 days prior to the beginning of the course. Do it now as availability is limited.

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General course information

Class Size

The ratio of students to instructors varies depending on the type of course.

Line Maintenance: 1 instructor to 12 students (EASA 1 instructor to 10 Students)
WEB Engine Condition Trend Monitoring (WEBECTM): 1 instructor to 12 students

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Class Time

In St. Hubert and Ludwigsfelde, all courses start at 8:15 a.m. and finish at 3:30 p.m. with 45 minutes for lunch. In Singapore, courses start at 8:30 a.m. and finish at 4:00 p.m. with 1 hour for lunch.

Students attending courses in St. Hubert should not book departure flights before 6:00 p.m. on the last day of their course. Travel time plus airport processing time will be a minimum of 2½ hours.

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Dress Code

We suggest casual attire for all training courses.

In St. Hubert and Ludwigsfelde the winter months are November to March. The average temperature is approximately -10°C (14° F) and may drop as low as -30°C (-22° F) during the months of January and February. Please remember to bring your winter wardrobe.

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Examination

Students are evaluated on each engine maintenance training and WEBEC™ by written exams. Exams are given during each course and a minimum 75% passing mark is required to obtain a certificate.

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Certificate of Recognition

Students with satisfactory attendance and who have obtained a passing grade of 75% (new passing mark since October 18, 2004) or more, receive a certificate stating that they have "successfully completed" the particular engine course.

Students who do not obtain the passing grade will not receive a certificate. This also applies if a student misses more than 5% of the course.

A fee of $45.00 U.S. will be charged for researching and preparing certificates for courses completed. Certificates will not be provided for courses held more than 10 years ago.

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Instructors

All Customer Training instructors have an aeronautical college education and at least five years related experience or a minimum of 10 years of related field experience prior to employment by P&WC Customer Training. Our instructors have various levels of technical experience in many different functions within the company, but mainly in engineering and assembly.

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Practical Training

The principal objective of practical training is to teach the correct maintenance, servicing, rigging and inspection of P&WC engines. To create an atmosphere conducive to actual working conditions, students participating in shop activities will be required to maintain a clean working area and demonstrate safe working practices.

Practical training is reinforced using different media including demonstrations on actual components and troubleshooting discussions. Particular attention is given to instruction in borescope inspection techniques and diagnostic equipment used in performing routine engine inspections and troubleshooting.

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Syllabus

Contact us for a syllabus.

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Facilities, services and on-site information

Cafeteria

In St. Hubert and Ludwigsfelde, a variety of hot and cold meals are available at a cafeteria (payment with local currency only). Students who attend training in Singapore have a variety of local restaurants to choose from, all within walking distance of the Training Centre.

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Medical Care

Any special medical considerations should be noted. Arrangements for medical insurance and other needs should be taken into account by all students before leaving for a training course.

A Medical Centre is located near the Customer Training facility in St-Hubert. There's a nurse available at all times during regular class hours. In Ludwigsfelde and Singapore, this supplementary service is limited to first aid.

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Parking

In St-Hubert, there’s a visitor parking area for customers who require a parking space for the duration of their stay. The designated area is near the Main Gate Guard House. All visitors must first register with the Security personnel before entering the premises.

In Singapore, a parking area is located next to the Customer Training building and can be used by students attending a course. In Ludwigsfelde, parking is available outside the gate.

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Promotional Items

In St. Hubert, promotional items are on display and can be purchased when attending courses at the Training Centre. These items are not sold by the Customer Training Organization but are offered by the P&WC Aero Boutique. Purchases must be made in person and paid with cash only.

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Safety

The engine maintenance training courses include hands-on training in our Training Centre shop area. Students are required to maintain a clean work area and demonstrate safe work habits while in the shop.

P&WC safety policy applies to all Training Centres and requires the use of safety shoes in the shop area, i.e. sandals or other leisure footwear are not permitted. Students can bring their own safety shoes or we supply protective overshoes. Proper footwear should be worn (flat heals) at the Training Centre to accommodate overshoes.

Protective eyewear must be worn in the shop area when carrying out specific maintenance procedures. Students will be provided with slip-on protective over shoes and eye protection as necessary.

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Security

The security personnel in St. Hubert and Ludwigsfelde are mandated to question all individuals who wish to enter the premises without an authorized badge. Any customer who come by their own means of transportation will need to stop at the Main Gate Guard House and obtain permission to enter.

Each student will be issued a badge. This badge must be worn at all times and presented each morning upon entering the premises.

Students attending a course in Singapore will be welcomed by the receptionist and will be required to wear the badge provided by the instructor during their stay.

Cameras and video equipment are not permitted on the premises. Students wishing to take a class picture must deposit their camera with the Training Centre front desk upon arrival in the morning and retrieve it at the end of the day.

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Smoking Policy

All company locations in North America are smoke-free environments. At the Customer Training Centre in St. Hubert, smoking is not permitted anywhere on company property. For all other Customer Training Centres, smoking is not permitted inside the P&WC facilities. It is only permitted outside in designated areas.

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Student Expenses

P&WC is not liable for any expenses incurred by students. Each student is responsible for paying hotel bills, etc.

Please ensure that students have sufficient funds to cover return transportation and expenses, as well as funds to cover any unexpected expenses. Funds should be in the local currency.

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Telephone Calls

To prevent disruption of instruction, messages will be delivered to classrooms only in emergency cases.

In St-Hubert, courtesy phones are available for students to make local calls. Pay phones are available for all long distance calls or credit card calls.

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