Customer First Centre

The Customer First Centre provides aftermarket support, including aircraft on ground (AOG) and critical emergency services, and technical/maintenance consultation.

The Customer First Centre is a key part of our drive to take our frontline services to the next level. This initiative brings together all of the key elements to improve our responsiveness, getting the customer back in the air as soon as possible and quickly addressing any issues or questions. The Customer First Centre also improves the overall customer experience, making it easier for customers to do business with us. It's all about driving continuous improvement in everything we do for our customers.

Available services include:

  • AOG/critical emergency services
  • Technical/maintenance consultation

P&WC Customer First Centre

24-Hour Global Service
USA & Canada: 1 800-268- 8000
International (where available)
* (IAC): + 8000-268- 8000
# Globally: 1 450-647- 8000
Fax: 1-450-647- 2888

* IAC: International access code
# Where toll free is not available, or if you are experiencing difficulty reaching P&WC, call: (Canada) 450-647-8000.

Customer First Centre

USA & Canada: 1-800-268-8000
International: +8000-268-8000
or: +01-450-647-8000