Pratt & Whitney Canada
Satheeshkumar (Kumar) Kumarasingam was named Vice President, Customer Service, Pratt & Whitney Canada (P&WC), in 2018.
In this role, Kumar will be responsible for P&WC’s next transformation in product and service strategy, leveraging the market knowledge and understanding of trends and factors that impact the market, leading the business-development teams that are focused on redefining the business model and expanding our offerings and growth in non-traditional markets and countries. In this combined role, he will continue to provide leadership and direction to the commercial team in order to drive excellence and profitability in Marketing and the front-line Customer Service organizations.
Previously as Vice President, Commercial Services, he was responsible for supporting operators world-wide to achieve the most cost-effective life-cycle ownership via a fully tailored suite of products and offerings while maximizing long-term supportability. He also led the strategic customer-satisfaction initiatives to simplify, standardize and enhance the customer experience.
Mr. Kumarasingam joined P&WC in 1995 as a mechanical design engineer following his graduation. He assumed positions of increasing responsibility in the Engineering, Quality, Operations, Marketing and Customer Service organizations.
Mr. Kumarasingam earned a bachelor’s degree in mechanical engineering from McGill University in 1995.